Refund policy

Only Exchange Policy Available No Return

Conditions for Exchange:

1. Eligibility:
   - Items eligible for exchange must be in unused and original condition with all tags intact.
   - The exchange request must be initiated within 15 days of the delivery date.

2. Exchange Options:
   - Customers have two options for initiating an exchange:
     a. Courier Exchange: Customers can choose to send the item back to us using their preferred local courier service at their own expense.
     b. Pickup Service: Customers can opt for our pickup service, where we arrange a pickup from their address. This service incurs a fee of 300RS, which covers the cost of return shipping and processing.

3. Procedure:
   - To initiate an exchange, customers must contact our customer service team through our website or by email/phone.
   - Provide the order number, details of the item to be exchanged, and reason for exchange.
   - Our customer service team will guide customers on the next steps based on their chosen exchange method.

4. Condition of Returned Item:
   - The item must be returned in its original packaging, with all tags and labels intact.
   - Items that are damaged or not in their original condition may not be eligible for exchange.

5. Processing Time:
   - Once we receive the returned item, our team will inspect it to ensure it meets the exchange conditions.
   - Exchange processing typically takes 5-7 business days from the date of receiving the returned item.

6. Exchange Restrictions:
   - Certain items may not be eligible for exchange due to hygiene reasons or manufacturer restrictions. Please check the product description for exchange eligibility before making a purchase.

7. Refund Policy:
   - We do not offer cash refunds for exchanged items. Customers will receive store credit equivalent to the value of the returned item, minus any applicable fees.

8. Contact Us:
   - For any questions or assistance regarding our exchange policy, please contact our customer service team at +91 8200195858

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